Delivery Information

Free Delivery to UK Mainland on Orders Over £99.

Please note that we only deal with customers and orders in the UK and do not ship overseas. If you are looking to order or need help with your order in the USA, please visit MarcyPro directly.

Delivery Charge

All orders under £99 will be subject to a £5.95 delivery charge. This charge will vary for orders outside UK Mainland (see below for more information on these charges).

Free delivery will apply to all orders over £99, excluding locations outside of UK Mainland.

All Gift Cards are sent by email for free immediately upon successful receipt of payment. The email containing the link to the Gift Card is considered received by the recipient when it has been sent to the email address provided by the customer.

*UK Residents only

DX and DPD 1-Man Express Delivery

We ship every small and medium-sized product on a 1-2 working day delivery option. Deliveries take place Monday – Friday only. *Applies to UK Mainland orders only.

Orders placed outside of UK Mainland will be subject to an additional delivery charge and a delivery time frame of 5-7 working days.

Please note someone must be available to sign for the item and any changes to the delivery and/or address made between yourself and the courier are at your own risk. We cannot be held responsible for any issues that occur if changes to the delivery a made without our involvement.

Palletways Large Item Delivery

All large items will take around 3-5 working days to arrive*.

Orders placed outside of UK Mainland will be subject to an additional delivery charge and a delivery time frame of 7-10 working days*.

*Please note the delivery will only take place within this time frame if the courier can contact you to arrange a suitable delivery date.

For large item delivery:

  • Your order will arrive on a fully secured pallet
  • The couriers will contact you to book a delivery date that suits you within 2-3 working days of you receiving your email to say we have shipped your order
  • The delivery will be to the kerbside of your property only
  • The driver will not be able to remove your order from the pallet
  • We have found this to be our most secure delivery option for large items
  • If you check your tracking and the number does not work, please contact us via live chat, as tracking numbers are subject to change with this courier.

DX 2Man’s white glove service can ship some of our higher-range items. Choose them at the checkout for £39.99, and we’ll upgrade your delivery (UK Mainland only).

DX 2-Man Delivery

Our middle-range and some of our higher-range items will ship via a DX 2Man service and arrive in 3-5 working days*.

Orders placed outside of UK Mainland may be subject to an additional delivery charge and a delivery time frame of 7-10 working days or may be shipped via a different courier.

Unfortunately, some of our higher-range items are too heavy for us to ship with DX 2Man free of charge. At the checkout, these will show as Palletways deliveries, but for just £39.99, you can upgrade to DX 2Man for a white glove service (UK Mainland only).

Delivery Breakdown:

  • Once you have placed your order, we will process and ship this as per your order confirmation dates
  • DX 2Man will collect this from our warehouse
  • Once they have your order, they will text you 1-2 days later with a delivery date
  • The day before delivery, they will provide you with a time slot so you know when they will be delivering
  • When they arrive, they will bring the order into your home to a ground-floor room of your choice

Deliveries take place Monday – Friday only.

Dropship Delivery & Dropship with Installation

A number of our larger products, including all Spirit Fitness cardio equipment ship via dropship from the manufacturer. Delivery takes 7-10 working days (slightly longer for non-UK mainland postcodes). Extra delivery may be charged for postcodes outside of UK Mainland. Please see the product listing or checkout to see if this applies to your order.

Delivery and installation (Spirit Fitness only) is an optional extra and is available to most areas within the UK for a charge of £250 and this must be selected when added to the basket. Delivery timescale for installation is 10-14 working days (slightly longer for non-UK mainland postcodes), and dates at the checkout should be ignored.

Tracking My Order

If you want to track your order, please check your despatch email for the courier and tracking number and use the relevant link below.

You can message us via live chat for updates if needed.

Non-UK Mainland Delivery & Postcodes

We can ship to offshore and off mainland UK locations for an additional delivery charge (this charge is instead of the £3.95 charge).

1-Man Express Delivery | £15.00-£25.00 | 5-7 working days

Large Item Delivery | £75.00 | 7-10 working days

If you have any questions, please use our live chat.

Please note, the postcodes below are not included in UK Mainland deliveries and are either subject to additional delivery charges or currently unavailable for delivery:

BT, KA, HS, IM, KA, KW, ZE, PA20, PA42, PA41, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH41, PH42, PH43, PH44, PH49, PH50, TR22, TR21, TR23, TR24, TR25, JE

Missed Deliveries

Don’t panic! If you miss your delivery, our couriers should have left a calling card. If they haven’t, get in touch with us, and we’ll see if we can reschedule your delivery.

VAT Exemption

All the prices listed on the website include VAT. If you live in Jersey or the Channel Islands, we are not able to take the VAT off the price of the purchase. 

Specific Date or Timed Deliveries

If you need your order delivered on a specific date Monday – Friday please let us know. We will try to schedule this with the couriers. Unfortunately, we cannot offer timed deliveries right now.

Please visit our FAQs for any further information on delivery or get in touch with us.