How to Get in Touch

Got a question for the team? Please get in touch with us via web form, email, phone or writing to us. You can also message us on Live Chat or social media. Please note, you should contact us through one channel only, as contacting us multiple times for the same query will prevent your query from being dealt with efficiently and may result in further delays.

Opening times:

Monday: 9:00am – 4:30pm

Tuesday: 9:00am – 4:30pm

Wednesday: 9:00am – 4:30pm

Thursday: 9:00am – 4:30pm

Friday: 9:00am – 4:30pm

Saturday: CLOSED

Sunday: CLOSED

Have you checked:

  • Delivery Information: Use this section if you have a question about delivery options, how your order would be delivered or Excluded Postcodes
  • Returns: Here you will find our T&Cs for returning your order to us.
  • Finance: Terms & Conditions for applying for finance – Key points to read before applying for finance.
  • FAQs: Here is a list of the most popular customer queries we have received.

If you were not able to find the answer to your query from the above links, please check below the best ways to contact us.

Web form:

To contact our customer service team regarding your order, please complete this form.


Or you can email:

Before sending your email, please include your order number within the subject line. Within the body of your email, please include your:

  • Name
  • Postcode
  • Order number


Or you can reach our customer service team on the following number: 01482 212 098

To ensure our customer service can answer your query as quickly as possible, please have your name, postcode and order number ready.

Live Chat:

The Live Chat icon will appear in the bottom right-hand corner of your screen. If you ask a question over the weekend, our Live Chat system will keep your query and notify our team first thing Monday morning.

Social Media:

We’re happy to chat on Facebook, Instagram and Twitter. Our dedicated social media team update our social media pages to ensure that customers get the most up-to-date information.

SOLE Fitness:

For issues with Dyaco/SOLE Fitness products, please contact with the below information:

Place of Purchase:

Order Number: ……………………….

Name: ……………………….

Postcode: ……………………….


Pure-Tec Ltd t/a
Britannia Road
DN14 6ET

Company Registration No. 3042924
Registered in England
VAT no. GB64739370


Are you a fitness fanatic with a social media following? Or do you love to write about all things exercise and health? We would love you to join our team. Find out how you can contribute here.