We want you to be completely satisfied with your purchase from Exercise.co.uk.
If you change your mind, you may notify us within 14 days of receiving your order to request a return. Items should be in a resellable condition, including original packaging where reasonably possible.
Once your return has been approved, you then have a further 14 days to return the goods or arrange collection.
We recommend keeping proof of postage and evidence of the item’s condition before returning, until the return has been received and processed.
RETURN COSTS
If you are responsible for return costs and are returning the item yourself, original delivery charges are non-refundable.
If we arrange a collection, the cost of the collection will be confirmed in advance and deducted from your refund where applicable.
FAULTY OR INCORRECT ITEMS
If your item is faulty, damaged, or not as described, please contact us immediately. We will arrange a repair, replacement, or refund at no additional cost.
AFTER 14 DAYS
Returns requested after the 14-day notification period may not be eligible for a refund.
However, under our warranty policy, we may offer:
replacement parts
exchange
or store credit valid for 12 months
This does not affect your statutory rights.
IMPORTANT
Full return details, including collection pricing, installations, and gift cards, can be found here: https://exercise.co.uk/returns/
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